We want you to love our products, so if you are unhappy in any way we want to make it right and refund your purchase if necessary. If you are unhappy with your results please send us an email within 14 days and we will work on refunding your order.

We have a 30 day return policy for unused product, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

To start a return, you can contact us at hello@shopkooz.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@shopkooz.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the product is damaged or if you receive the wrong product, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.